Program

• Greeting from the Co-Chairs

Zoya Ilyenka – “1961 Abogados y Economistas” – Barcelona, Spain.
Vladislav Zabrodin – Capital Legal Services – Moscow, Russia. 

• Greeting from the IBA President

Horacio Bernandes Neto 

• Keynote speaker 

Itzik Amiel: “How to Nurture & Strengthen Client Relationships and Switch them to Referrals & Results in a Crisis”. 

It's not easy to nurture - much less strengthen and grow - your client relationships and your authority in the midst of a major crisis. Relationships risk being strained during this period, but there are also powerful opportunities to help clients in a time of need and enrich your connections with them. But it's always an amazing time to build stronger client relationships and switch them to more referrals and revenue to your practice - and even more so now. Economic downturns come and go, but what enables us to build a thriving practice or a career over time is having deep, trusting relationships with clients who can hire you and refer you, again and again. That's a message that's especially needed at the moment. And that's why Itzik Amiel, attorney-at-law, accountant, international speaker and bestselling author will talk about Strengthening Client Relationships in a Crisis. These strategies are based on his bestselling book: “The Attention Switch”. If you want to be connected, make yourself worth connecting to. It’s a journey, and every step counts. 

Key takeaways:  

• How to strengthen and grow your client relationships and your authority in the midst of a major crisis?
• How to help the clients and enrich your connections with them in a time of need?
• How to build thriving referrals from the right & relevant connections (online and offline)? 
• How to keep and nurture internal relationships with colleagues while remote working?

Session Recordings Available Online >>>

This session aims to discuss the Law Firm life during COVID time. Managing partners of a variety of law firms from different regions and of different sizes and advisors to law firms will share their pandemic experience, including client relations, partnership issues, finance, security, legal tech, HR and any other relevant challenges they have faced during the past year.

Speakers: 

• Aku Sorainen - Sorainen – Tallin, Estonia

• Vassily Rudomino – Alrud – Moscow, Russia

• Norman Clark – Walker Clark LLC – Fort Myers, Florida, USA

• Vasilisa Strizh - Morgan Lewis – Moscow, Russia

• Tamara Box - Reed Smith LLP – London, UK

Session Recordings Available Online >>>

During this session, the participants will have a chance to discuss in small groups the topics raised in the previous panel discussion and more. Moderators on each virtual table will sum up the results of discussion and report to the audience.

The tables will be divided by topics:

1.      Partnerships challenged: time for revision?

2.      Law firms and Clients: friendship isn't a big thing - it's a million little things.

3.      Future of the Law Firms: strategy and solutions.

4.      Finances, fees, costs: are there any solutions that really help.

5.      What determines security in the current world: money, people, relations.

6.      Role of Lawyers in the current world.

7.      Avoiding Burnout: personal experience and tips.

8.      How to communicate effectively while working from home: team, colleagues, clients.

9.      Pandemic lessons. Are we immune now?

The participants are back to Zoom and invited to attend 2 masterclasses, aimed to provide practical professional advice on the following topics:

14:50 – 15:10 “How to use your voice: tips and trick to communicate efficiently in the “new normal” presented by Anthony Daimsis, Director National Prog. /Moot Coordinator and Sessional Professor - Director National Program of Ottawa University.

15:10- 15:30 “Chronic Burnout of lawyers: symptoms, prevention and treatment” presented by Lisa Walker Johnson, international counseling psychologist, for the past 25 years has specialized in advising law firms and law firm partners worldwide (Walker Clark LLC - Fort Myers, Florida, USA).

Session Recordings Available Online >>>